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Pffcu hours9/19/2023 ![]() Staples Mill Rd Branch: extensions 345, 347įederal Building Branch: extension 306 FAX Numbers for Branch Locationsįederal Building Branch: 80 Severe Weather & Emergency Information Virginia Center Branch: extensions 305, 313 REPORT LOST OR STOLEN CARDSĨ8 (Within U.S., After 5pm, Weekends & Holidays)Ģ0 (Outside U.S., After 5pm, Weekends & Holidays) REPORT CARD FRAUDĨ0 CARD ASSISTANCE LINE FOR CARD TRANSACTIONSĨ0 (After 5pm, Weekends & Holidays) Phone Extensions You may change your current PIN at any time. You will create a custom PIN for your PFFCU debit card at the time of activation. PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.*Please do not include any nonpublic information, such as your account number or SSN, in your email correspondence. Ability to work within the Call Center and flexible to work weekends and or extended hours as needed.Ability to communicate concisely and clearly.Ability to function in a fast-paced and changing environment.Strong organizational skills and detail oriented.Superior customer/member service skills.Communicates effectively and confidently.Demonstrated ability to meet individual goals.Highly motivated, enthusiastic self-starter with a strong work ethic.Additional Requirements: Ability to learn and adapt to new information and technology.Professionalism and Appearance: Presents a professional image, demeanor and speaking voice in all interactions with members, co-workers and supervisors.Dependability: Manage time off appropriately, not calling out unnecessarily and arrives to work on time.Teamwork: Willingness to adjust schedule and work additional hours to help meet service levels.Product and Operational Knowledge: Develop and maintain a good working knowledge of all PFFCU products, services as well as policies and procedures.Volume of Work: Make every effort to handle member inquiries efficiently and to completion.Quality of Work: Adhere to all PFFCU policies and procedures and producing work that is thorough and completed with minimal errors while ensuring our member’s information is secure and protected.Sales Results: Engage in needs based conversations to uncover our member’s needs and make meaningful recommendations of products and services.Member Service: Be friendly, professional, and possess strong critical thinking and problem solving skills while treating members with respect.Call Center Representatives are responsible for developing member relationships while following established processes and guidelines in daily activities to recommend the right products and services while providing a high level of integrity and operational efficiency in support of the Credit Union’s goals. PFFCU’s Call Center Representatives are responsible for providing superior member service to new and existing members. If you answered YES to any of the above questions, we are looking for you! Knowledgeable Managers dedicated to helping staff SucceedĮmployee commitment to PFFCU and our Members:Īre you looking for a career with professional growth opportunities?ĭo you have a passion for helping others?ĭo you enjoy setting goals and reaching them?.Training the skills staff need to Succeed.Friendly and Teamwork Oriented Work Environment.Recognition and Financial Rewards for Superior Performance.Recently PFFCU was named one of the best in state credit unions according to Forbes. Police and Fire Federal Credit Union (PFFCU) is a not-for-profit financial institution owned and operated by its members offering higher yields on deposits and lower rates on loans, delivered with personal, responsive service at a level unmatched in the financial services industry. **Remote Work possibilities with Superior Performance**Ībout Police and Fire Federal Credit Union (PFFCU) Set Scheduling – must have the ability to work during our hours of operation.Ĭall Center is closed on all major holidays and Sundays. **** Career Advancement Opportunities – 85% of Call Center Management began PFFCU career as Call Center Representative**** *** * 401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year***** Competitive Base Salary PLUS monthly incentives
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